Operations support, built around you
Your
Operational
Backbone.
Give your organisation the structure, tools and senior support to move forward with clarity.
Four ways to work together
The support you need.
The fit that works.
Start with the foundations, shape a specific solution, understand the gaps, or bring senior operational input into your team. Choose one service or discuss a combination.
Standard toolkits
Ops Essentials
Build your operational foundations
Establish a structured starting point for day-to-day operations, with standard policies, templates and tools across three core functions.
Financial Management Toolkit
Finance policies to structure routine processes and responsibilities, with budget templates and budgeting and forecasting tools to support planning and review.
People & Culture Toolkit
Standard people and culture policies that provide a foundation for managing and supporting your team, ready for your organisation to review and adapt to its context.
Procurement Toolkit
Procurement policies and contractual templates to structure purchasing processes and support consistent documentation.
Standard policy documents, templates and tools for the areas selected in your scope, ready for review and use.
For organisations setting up core policies and tools, or creating greater consistency in how they work.
Discuss Ops Essentials ↗Customised projects
Ops Tailored
Shape systems around your needs
Develop policies, tools and workflows that reflect your structure, priorities and everyday work. Each project starts with a defined operational need.
Financial management
Customise finance policies around responsibilities and approvals. Adapt budgeting and forecasting tools to your planning cycles and reporting needs.
People & culture
Develop or refine people policies. Create salary scales with a clear structure for roles and pay levels, based on agreed inputs. Develop values statements that connect what matters to your organisation with everyday behaviour.
Procurement & automated workflows
Customise procurement policies and contractual templates. Create trackers for requests, approvals and supplier activity. Design automated workflows for agreed processes, including request routing, approval steps or reminders.
A defined set of customised documents, tools or workflows, with inputs, systems and handover requirements agreed in the project scope.
For specific requirements, changing teams, or processes that need to be redesigned around your context.
Discuss Ops Tailored ↗Operational assessment
Ops Diagnostic
Understand what needs attention
Review how your operations work today and identify where clearer processes, stronger controls or better tools could help. Turn the findings into practical priorities.
A focused operational review
Assess finance, people and culture, and procurement within the agreed scope. Review policies, tools, responsibilities and handovers to identify gaps, duplicated effort and manual tasks. The review can draw on documents, team discussions and process walkthroughs.
AI & automation recommendations
Explore opportunities linked to a clear operational need. Recommendations consider your existing tools, the information involved, and the human review or approvals a proposed approach would require.
A summary of the main findings, prioritised recommendations and a practical roadmap to sequence next steps and identify dependencies.
Optional implementation
Implementation is optional and quoted separately. Follow-on work to develop tools, configure systems or introduce automation is defined in a separate scope before it begins.
For organisations tackling recurring friction or deciding where to focus improvement efforts.
Discuss Ops Diagnostic ↗Fractional senior support
Ops Partner
Add senior operational capacity
Bring senior operations support into your organisation on a fractional basis, with an agreed share of capacity to help leadership manage priorities and support delivery.
Operational leadership
Translate organisational priorities into operational plans and follow-up actions. Provide oversight and guidance across finance, people and culture, and procurement within the agreed remit.
Support for your team
Clarify responsibilities, decision points and working routines. Guide improvements to policies, systems and processes alongside the team responsible for them. Support leaders in reviewing issues and deciding what needs attention next.
A partnership with a clear remit
Define the time commitment, areas of responsibility, working cadence and decision-making authority. Focus on a particular challenge or across several operational functions.
Ongoing senior input, agreed priorities and a regular rhythm for reviewing progress. Specific responsibilities and outputs are set out in the engagement scope.
For organisations seeking continuing senior input, support through transition, or additional leadership capacity.
Discuss Ops Partner ↗Our approach
Start with your priorities.
Build a practical way forward.
Discuss what matters
Share what is working, where your team is getting stuck, and what you need to achieve.
Agree a clear scope
Define deliverables, responsibilities and working arrangements, including the inputs and access needed from your team.
Put the plan into practice
Develop the agreed tools, recommendations or ongoing support, with handover and review arrangements that fit the engagement.
Explore the detail
Your next operational step, in one place.
Our service catalogue brings together the four services, what each includes, and the deliverables you can expect within an agreed scope.
Download the cataloguePDF · Service catalogue
A few useful answers
Finding the right fit
Where should we start?
If your priorities are clear, we can explore the service that best fits them. If you need to understand the gaps first, Ops Diagnostic provides an assessment and prioritised roadmap.
Can we combine services?
Yes. Begin with one service or discuss a combination. The scope reflects your organisation's priorities and the support your team needs.
Does Ops Diagnostic include implementation?
The diagnostic provides findings, recommendations and a roadmap. Implementation is optional, quoted separately, and agreed in a separate scope before work begins.
How does fractional support work?
Ops Partner provides an agreed share of senior operational capacity. The time commitment, responsibilities, working rhythm and decision-making authority are defined together.
Let's talk operations
What would stronger operations make possible?
Tell us about your organisation and the challenge you want to solve. We can define the right next step together.